Databit Privacy Policy: Safeguarding Customer Data
Databit is committed to safeguarding customer data and handling information responsibly. This privacy policy explains how we collect, use, protect, retain and manage customer information in the course of providing ERP, Sage 300, Sage Intacct, support, consulting and related business software services.
Our Commitment to Customer Data Protection
Databit works with businesses that rely on accounting, ERP, reporting, inventory, project, manufacturing and operational systems. In the course of providing consultation, implementation, customization, training and support, customers may share business information and system-related data with us.
We treat customer data with care, confidentiality and accountability.
Databit aims to collect only the information required for legitimate business purposes, use it responsibly, restrict access where appropriate and apply reasonable safeguards to protect customer information from unauthorised access, disclosure, loss or misuse.
Our Privacy and Data Protection Principles
Databit’s approach to data protection is based on practical privacy principles that support responsible business operations and customer trust.
Purposeful Collection
We collect information only where it is reasonably required for business enquiries, ERP consultation, implementation, technical support, training, billing, communication or service delivery.
Responsible Use
Customer information is used for the purposes for which it was provided, such as responding to enquiries, delivering services, supporting software systems, preparing proposals or maintaining customer relationships.
Limited Access
Access to customer information is limited to authorised personnel, consultants or service partners who require the information to perform their work or support customer requirements.
Data Security
We apply reasonable administrative, technical and operational safeguards to reduce the risk of unauthorised access, accidental loss, improper disclosure or misuse of customer data.
Retention Control
We retain customer information only for as long as it is needed for business, service, support, accounting, legal, contractual or operational purposes.
Transparency and Accountability
We aim to be clear about how customer information is handled and to respond appropriately to privacy-related enquiries or requests from customers.
Information We May Collect
Depending on your interaction with Databit, we may collect different types of information necessary to provide consultation, implementation, support and business software services.
Business Contact Information
This may include your name, company name, job title, business email address, business telephone number, office address and other contact details provided through enquiries or communications.
Service Enquiry Information
This may include information about your ERP requirements, Sage 300 or Sage Intacct needs, support issues, implementation plans, module interests or business process challenges.
Customer Account Information
This may include customer records, contract details, billing information, service history, support records and project-related communication.
Technical Support Information
When providing support, we may receive system-related details such as error messages, configuration information, screenshots, logs or other information needed to diagnose and resolve issues.
Implementation and Project Information
During ERP projects, customers may provide business workflow details, reporting samples, forms, data structures, user requirements and process documentation.
Website and Communication Data
When you contact us through our website, email or phone, we may collect information needed to respond to your request and improve our customer communication process.
How We Use Customer Information
Databit uses customer information for legitimate business and service-related purposes connected to our ERP solutions, support and customer relationship management.
- To respond to enquiries, consultation requests and service questions.
- To prepare proposals, quotations, software recommendations or project plans.
- To deliver Sage 300, Sage Intacct, ERP implementation, customization, training and support services.
- To troubleshoot technical issues and provide customer assistance.
- To manage customer accounts, contracts, billing and service records.
- To improve customer support, training, reporting, implementation and service delivery.
- To communicate important updates, service information, training schedules or relevant business software information.
- To comply with applicable legal, contractual, accounting or regulatory obligations.
Need to Discuss Data Handling for Your ERP Project?
If your organisation has specific security, confidentiality, access control or data handling requirements for a Sage 300, Sage Intacct or ERP implementation project, Databit can review them with you before project engagement.
How We Safeguard Customer Data
Databit applies practical safeguards to help protect customer information throughout consultation, implementation, support and ongoing service activities.
Controlled Access
Customer information is made available only to authorised team members or service personnel who need access to perform their assigned responsibilities.
Confidential Handling
We handle customer data, system information and project details with confidentiality and do not disclose them unnecessarily to unrelated parties.
Secure Support Practices
When technical support requires access to system information, we aim to use appropriate support channels, limit access to what is necessary and protect information shared during troubleshooting.
Data Retention Review
We review whether information remains necessary for service, support, legal, accounting or business purposes and avoid keeping customer data longer than required.
Continuous Improvement
As technology, risks and customer expectations evolve, Databit seeks to improve data handling practices, support processes and internal controls.
When We May Share Information
Databit does not sell customer personal data. However, information may be shared where necessary to provide services, fulfil obligations or support customer requirements.
Service Delivery
Information may be shared with authorised Databit personnel, consultants or service providers who are involved in implementation, customization, support or training activities.
Software and Vendor Support
Where required, we may work with software vendors, technology providers or authorised partners to resolve support cases, licensing matters or implementation requirements.
Legal or Business Obligations
Information may be disclosed where required by law, contractual obligation, accounting compliance, regulatory process or legitimate business necessity.
Customer Rights and Requests
Customers may contact Databit regarding privacy-related matters, including questions about how information is handled or requests relating to their information.
Access Requests
You may contact Databit to ask about personal data that may be held in connection with your business relationship, subject to applicable verification and legal requirements.
Correction Requests
If business contact information or customer records are inaccurate or outdated, you may request that Databit update the relevant information.
Withdrawal or Communication Preferences
You may contact us if you wish to update your communication preferences or withdraw consent for certain non-essential communications, where applicable.
Data Retention Enquiries
You may enquire about whether certain information continues to be required for service, support, legal, contractual or business purposes.
Security Concerns
If you believe information has been sent to Databit in error or there is a data-related concern, you should contact us promptly so the matter can be reviewed.
Privacy Contact
Privacy-related enquiries may be submitted through Databit’s official contact channels, and we will review and respond to reasonable requests appropriately.
Data Retention and Disposal
Databit retains customer information only for as long as reasonably necessary for the purposes for which it was collected, or as required for business, accounting, legal, contractual, operational or support purposes.
When information is no longer required, we aim to dispose of it responsibly.
Where practical and appropriate, customer information that is no longer needed may be securely deleted, anonymised, archived or otherwise disposed of in accordance with internal procedures and applicable requirements.
Protecting ERP and Business System Data
As an ERP solution provider, Databit understands that business system data can include sensitive operational, financial and management information.
- We aim to access only the system information necessary to provide agreed services.
- We encourage customers to use proper user access controls within Sage 300, Sage Intacct and related business systems.
- We support good practices such as user role management, backup planning, secure remote access and controlled support procedures.
- We recommend that customers maintain internal policies for password control, user permissions, backup retention and system access review.
- We work with customers to understand project-specific confidentiality or security requirements where applicable.
Frequently Asked Questions
Common questions about Databit’s approach to customer data protection and privacy.
Does Databit sell customer personal data?
No. Databit does not sell customer personal data. Information is used for legitimate business, support, implementation, communication and service-related purposes.
Why does Databit collect customer information?
Databit collects information to respond to enquiries, provide ERP consultation, implement Sage 300 or Sage Intacct solutions, deliver support, manage customer relationships and fulfil business obligations.
How does Databit protect customer data?
Databit applies reasonable safeguards such as controlled access, confidential handling, secure support practices and responsible retention procedures to help protect customer information.
Will Databit access our ERP data during support?
In some support cases, Databit may need access to system information, screenshots, logs or data samples to diagnose the issue. Access is generally limited to what is necessary for troubleshooting or service delivery.
Can customers request correction of their information?
Yes. Customers may contact Databit to request correction of outdated or inaccurate business contact or customer account information, subject to verification and applicable requirements.
Who should I contact for privacy-related enquiries?
You may contact Databit through our official phone number or website contact form for privacy-related questions, data correction requests or concerns about information handling.
Have Questions About Databit’s Privacy Policy?
If you would like to understand how Databit handles customer data during ERP consultation, implementation, support or training, contact us and our team will be glad to assist.